What happens if the flight is delayed/cancelled due to bad weather or other reasons?

The rule for changing flights or flight cancellation fee waiver all depends on the airline.
Please contact the airline directly first and let us know if the airline can refund you.

The hotel cancellation policy depends on the hotel even if the cancellation is due to flight cancellation/delay.
Our Cancellation Fee cannot be refunded even if the airline and the hotel can waive the cancellation fee.

The cancellation fee following the regulations will be charged if you cancel your booking before the flight cancellation is announced by the airline.
Please check the latest flight status on airline website or airport website.

**Please note that the cancellation fee will be also charged if you cannot take the flight due to delay/cancel of public transportation.
We strongly suggest you leave enough time to get to the boarding gate.