FAQ

Reservation

• I want to learn much more about hotel. I also want to know if I can request connecting room/ baby cot, and the details of transfer service(provided by hotel).
• Can I also book activities, car rental, local transfer (bus)?
• Can we choose different departing/arriving airports, flights or cabin class when booking?
• I want to ask about the airport terminal information.
• How can I check-in online?
• Note for overnight flights

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Change & Cancellation

• In case of trouble can I cancel my reservation?
• How do I cancel my reservation?
• How much is the cancellation fee?
• Can I amend my reservation? (e.g. name, sex, number of travelers, travel date, flight, rate plan, cabin class)

Payment & Receipt

• Can you issue me a receipt ?
• What kind of the payment methods can I use?

Travel documents

• International travel documents
• About passport / visa

Travel alerts

• There is a high possibility that my return flight will be cancelled due to bad weather, so I want to get home early. Can I change my return date?
• Bad weather and travel disruptions
• What happens if ground transportation (i.e. bus, train, etc.) are affected by severe weather conditions which made me impossible to head to the airport to catch my flight?
• Government travel alerts and warnings