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  1. Time Design International
  2. FAQ

FAQ

Reservation

  • I only need to book this hotel for part of my stay.
  • I want to learn much more about hotel. I also want to know if I can request connecting room/ baby cot, and the details of transfer service(provided by hotel).
  • Can I also book activities, car rental, local transfer (bus)?
  • Can we choose different departing/arriving airports, flights or cabin class when booking?
  • I want to ask about the airport terminal information.
  • How can I check-in online?
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Change & Cancellation

  • In case of trouble can I cancel my reservation?
  • How do I cancel my reservation?
  • How much is the cancellation fee?
  • Can I amend my reservation? (e.g. name, sex, number of travelers, travel date, flight, rate plan, cabin class)

Payment & Receipt

  • Can you issue me a receipt ?
  • What kind of the payment methods can I use?

Travel documents

  • International travel documents
  • About passport / visa

Travel alerts

  • There is a high possibility that my return flight will be cancelled due to bad weather, so I want to get home early. Can I change my return date?
  • Bad weather and travel disruptions
  • What happens if ground transportation (i.e. bus, train, etc.) are affected by severe weather conditions which made me impossible to head to the airport to catch my flight?
  • Government travel alerts and warnings
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